Cancellation Policy

    Last updated: 10/5/2026

    We understand that plans can change. Our cancellation policy is designed to be fair to both guests and hosts. Each property may have one of the following cancellation policies:

    1. Flexible Policy

    Cancellation up to 24 hours before check-in:

    • Full refund of the amount paid
    • Service fees are fully refunded

    Cancellation within 24 hours of check-in:

    • No refund of the nightly rate
    • Service fees are not refunded

    2. Moderate Policy (default)

    Cancellation up to 5 days before check-in:

    • Full refund of the amount paid
    • Service fees are refunded

    Cancellation between 5 days and 24 hours before check-in:

    • 50% refund of the nightly rate
    • Service fees are not refunded

    Cancellation within 24 hours of check-in:

    • No refund

    3. Strict Policy

    Cancellation up to 14 days before check-in:

    • Full refund of the amount paid
    • Service fees are refunded

    Cancellation between 14 and 7 days before check-in:

    • 50% refund of the nightly rate
    • Service fees are not refunded

    Cancellation within 7 days of check-in:

    • No refund

    4. Long Stay Policy (28+ nights)

    Cancellation up to 30 days before check-in:

    • Full refund

    Cancellation within 30 days of check-in:

    • The amount for 30 days of the stay is non-refundable
    • The rest of the amount is refunded

    5. How to Cancel Your Booking

    To cancel your booking:

    1. Log in to your account
    2. Go to "My bookings"
    3. Select the booking you want to cancel
    4. Click "Cancel booking"
    5. Confirm the cancellation

    The refund is processed automatically according to the applicable policy and credited to the original payment method within 10 business days.

    6. Extenuating Circumstances

    In exceptional and unforeseen cases, such as natural disasters, serious medical emergencies or force majeure, we may offer a full refund or rescheduling, regardless of the cancellation policy.

    To request consideration for extenuating circumstances, contact our support with the appropriate documentation.

    7. Cancellation by the Host

    If a host cancels a confirmed booking, you will receive:

    • A full refund of all amounts paid
    • An additional 10% credit for future use on the platform
    • Help finding alternative accommodation

    8. Booking Changes

    If you want to change your booking dates instead of cancelling, contact the host directly through the platform. Changes are subject to availability and the host's approval.

    9. Early Check-out

    If you check out early, there is no refund for unused nights, unless specifically agreed with the host or in cases of extenuating circumstances.

    10. Questions and Support

    If you have questions about our cancellation policy or need help with a cancellation, our support team is available:

    • Email: support@casamagicorlando.com
    • Phone: +1 754-224-7357
    • Live chat: Available on the site 24/7