Frequently asked questions

All of our homes are in the Orlando area, inside vacation resort communities minutes from Disney and Universal. The full address is sent after your booking is confirmed.

Bookings are charged in US dollars by credit card, Apple Pay or digital wallets in a secure checkout.

The total covers the nights you selected, the cleaning fee and the service fee, plus any extra services you add. Everything is itemised before payment.

Yes. Each home has its own policy (flexible, moderate or strict). Cancelling from "My bookings" shows exactly how much you get back before you confirm, refunded to the same card within 10 business days.

By email up to 72 hours before arrival, with door codes, house guidance and contacts. They are also available under "My trip".

Each home has a guest limit shown on its page. Children count toward the total.

Some homes and dates require a minimum number of nights. The calendar tells you when that applies.

Yes: car rental, breakfast, character visits, grocery delivery and more. Add them while booking and pay together.

If you want to change your booking dates instead of cancelling, contact the host directly through the platform. Changes are subject to availability and the host's approval. See the full policy

If you check out early, there is no refund for unused nights, unless specifically agreed with the host or in cases of extenuating circumstances. See the full policy

Cancellation up to 30 days before check-in: Full refund. Cancellation within 30 days of check-in: The amount for 30 days of the stay is non-refundable; The rest of the amount is refunded. See the full policy